Cancellation & Refund Policy

Cancellation and Refund Policy

At Plutos, we aim to provide high-quality food and service. Please review our cancellation and refund policy below.

1. Order Cancellation

  1. Cancellation Policy:
    • Once an order is placed, it cannot be canceled. Please review your order carefully before confirming.

2. Refunds

  1. Refund Conditions:
    • Refunds may be issued under certain circumstances, such as:
      • Item Availability: If a food item is unavailable at the time of your order and cannot be replaced, a refund will be processed for that item.
      • Payment Issues: If payment fails, we will notify you and process a refund if the payment cannot be successfully completed.
  2. No Cancellation:
    • Orders cannot be canceled once placed. Refunds are only processed if there is an issue with the availability of items or payment failure.

3. How to Request a Refund

  1. Request Process:
    • To request a refund for unavailable items or payment issues, please contact us at info@plutosrestaurant.com as soon as possible. Provide your order details and reason for the request.
  2. Refund Processing:
    • Refunds will be processed back to the original payment method. Please allow a reasonable time for the refund to reflect in your account.

4. Contact Us

  1. Questions or Issues:
    • For any questions or concerns about cancellations and refunds, please contact us at info@plutosrestaurant.com or through our website.